Terms & Conditions

Q: How much will postage cost in the UK
A: For small items posted to addresses within the UK it is £3.33 + vat.  Larger items are charged at cost.  A surcharge for battery deliveries to the Highlands and Islands will apply.

Q: How much is postage If I live outside the UK
A: Shipping costs will automatically be added to your order, once you have given your address, you will then be able to see exactly how much your total order is before submitting your order.

Q: Do I have to pay VAT.
A: You will have to pay VAT if you live in the EC, if not, and the items you are ordering are to be delivered to a non EU address, please exempt yourself from paying vat in the online ordering process, by ticking the box.

Q: How long will my goods take to be delivered
A: We try wherever possible to despatch your goods by the next day, if they are not in stock you will be notified by e-mail, and asked if you would like us to backorder the item. Goods are sent by Carriers, all other items are sent by first class or parcel post. You can expect delivery within 1 to 5 days, Overseas order are sent by Royal Mail International Scheduled Service, and Euro 48 Service which is by Air, reaching most Countries within 7 days, and most of main land Europe in 48 hours.

Q. How often do you pick up your e-mail.
A. E-mails are read on a daily basis, and we endeavour to answer them within 24hrs.

Q: What happens if I make a mistake with my purchase
A: You may return any goods which are found to be not suitable within 7 days receiving them, providing they have not been used, you will be given the option of a refund or exchange.  All refunds will be made within 30 days. If a refund is requested Kaddie Boy will deduct a handling fee of £5 per item.  This does no affect your statutory rights as a customer.

Q. What are the electrical voltages on Kaddie Boy battery chargers.
A. All Kaddie Boy battery chargers operate at 220-240 volts and are suitable for use within the EC.

Q: Are my goods guaranteed if I am an overseas customer
A: Any extended guarantees offer by manufacturers on items such as motors / controllers, will not be withstanding on any items which have been taken or shipped outside of the UK. This does not effect your statuatory rights, or your distance selling rights as a customer

PLEASE NOTE  - Our website has been built with great care, and we hope that we have made it easy for you to use.  However,  mistakes / errors can be made.  Therefore nothing on this website can give rise to legal challenge through simple error.  All prices and specifications are subject to change without prior notification. Thank you for your time and understanding.

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